Billing and appointments

Refund Policy

We want billing questions to be easy to resolve. The terms that apply to a payment depend on how your appointment was scheduled and who collected the payment.

Canceling or rescheduling

If you need to change an appointment, contact the office or use the scheduling service you used to book it as soon as possible. Please confirm the current cancellation and rescheduling terms before your visit. This website does not publish a verified notice deadline.

Payments made to House of Haven

If House of Haven collected a payment directly and you believe a refund is due, please contact the office with the date and amount of the charge. We will review the payment and explain the applicable options. No general refund eligibility rule or processing time has been established for this website.

Missed appointments

Missed appointments or late changes may be subject to terms provided during scheduling. Ask the office or the scheduling provider about any fee that may apply to your appointment. This page does not set a fee or a notice period.

Duplicate payments and billing errors

If you see a duplicate charge or think a bill is incorrect, please let us know. Include the charge date and amount, but do not email full card numbers or sensitive health details. We will help identify who processed the payment and direct your request to the right billing team.

Headway and insurance

House of Haven uses Headway for scheduling and insurance coordination. If Headway, an insurer, or another third party processed your payment or claim, its billing and refund process may apply. Coverage, patient responsibility, and claim adjustments depend on your plan and the final claim. Contact the billing party shown on your statement, or ask our office for help finding the right contact.

Billing help

Call 913-430-8911 or email houseofhaven4@gmail.com for billing assistance. You can also review Insurance & Patient Information before booking.